Last month I went into my bank a TD Canada Trust. I had a problem, I was getting charged 30 bucks a month in usage fees. I have a student account and that gives me 20 free transactions but apparently I need more and 30 bucks a month was killing me. I didn’t expect the bank to care but I decided to try and I was right initially no one did care. I was blown away and I was pissed off but I’m not a yeller. I don’t believe in making a huge stink to get my point across. I’m somewhat naive in the sense that I’m a nice person and I’m willing to listen and communicate to solve a problem and I expect the same treatment back.
I decided to take another crack because not all banks could be so cynical right? I went to a different TD and they cared. (see below for some exerts from my eamil)




